Shipping policy

Shipping Policy

At Akwanna LLC, we aim to ensure that your products arrive in perfect condition and in a timely manner. 

Processing Time

  • All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

  • During high demand periods (e.g., holidays or sales), processing times may be extended. We appreciate your patience during these times.

Shipping Delays

We are not responsible for delays due to courier issues or events outside of our control (e.g., severe weather, customs processing, etc.). If your package is delayed, please contact us, and we’ll assist in tracking the order.

Damaged or Lost Items

If your order arrives damaged or is lost during shipping:

  • Damaged Orders: If your products are damaged upon arrival, please contact us within 48 hours of receipt so we can assist with resolving the issue.

  • Lost Orders: If you suspect your order is lost in transit, please contact the shipping provider with your tracking number. Kindly be advised that Akwanna LLC is not responsible for any item that has been lost or stolen.

Order Tracking

Once your order has shipped, you will receive a tracking number via email to monitor its progress.

Contact Us

For any questions regarding shipping, please reach out to us at info@akwanna.com